Privacy Policy

Last updated: 25 August 2026

Ashway Logistics & Trading Ltd (“Ashway Logistics”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book our services, use our logistics and shipping services, or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

1. Who We Are

Ashway Logistics & Trading Ltd is a UK-based logistics and trading company providing services including freight forwarding, shipping, door-to-door delivery, cargo consolidation, warehousing and related logistics services.

Company: Ashway Logistics & Trading Ltd
Registered office: 167-169 Great Portland Street, 5th Floor, W1W 5PF - London
Operating address: Unit 1 Flynn Row, Fenton Industrial Estate, ST4 2SE
Email: info@ashwaylogistics.com
Telephone: +44 3300437556
Mobile + WhatsApp: +44 7392669587
Website: www.ashwaylogistics.com

For privacy and data protection enquiries, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal and contact information

• Full name
• Postal and delivery addresses
• Email address
• Telephone/mobile number
• Company or organisation name
• Country of residence or destination

Shipping and logistics information

When you request or use our services, we may collect information necessary to arrange and manage your shipment, including:

• Collection and delivery addresses
• Consignee and sender details
• Shipment and cargo information
• Package, pallet or container details
• Customs-related information
• Import/export documentation
• Tracking and delivery information
• Information required by carriers, freight forwarders, customs agents or other logistics partners

Payment and transaction information

We may collect information relating to invoices, payments, quotations, refunds and transactions.

Where payments are processed through a third-party payment provider, payment card details may be processed directly by that provider rather than being stored by us.

Website and technical information

When you use our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Date and time of visits
• Referral information
• Cookies and similar technologies

The information collected will depend on the features and services available on our website.

3. How We Collect Your Information

We may collect personal information:

• Directly from you when you contact us;
• When you complete a quotation, enquiry or booking form;
• When you request shipping or logistics services;
• When you communicate with us by telephone, email, WhatsApp or other communication channels;
• When you make a payment or receive an invoice;
• From business customers, agents or logistics partners;
• From customs, shipping or other service providers where necessary to provide our services;
• Automatically through our website, cookies and similar technologies; and
• From publicly available sources where appropriate and lawful.

If we obtain personal information from another source rather than directly from you, we will provide the relevant privacy information as required by applicable data protection law. The ICO states that where personal data is obtained from another source, privacy information generally needs to be provided within a reasonable period and no later than one month, subject to applicable exceptions. (ICO)

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries;
• Prepare quotations;
• Arrange and manage shipments;
• Collect and deliver goods;
• Arrange freight forwarding and transportation;
• Manage cargo consolidation and warehousing;
• Process bookings and orders;
• Issue invoices and manage payments;
• Communicate with customers about their shipments;
• Provide shipment updates and tracking information;
• Process customs and import/export documentation;
• Communicate with shipping lines, freight forwarders, carriers, customs agents and other service providers;
• Manage our customer and supplier relationships;
• Prevent fraud, misuse and other unlawful activity;
• Maintain and improve our website and services;
• Maintain business and financial records;
• Meet our legal and regulatory obligations;
• Resolve complaints and disputes; and
• Send marketing communications where we are legally permitted to do so.

5. Lawful Basis for Processing

We will only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as arranging a shipment, delivery, quotation or other logistics service.

Legal obligation

We may process information where necessary to comply with legal or regulatory obligations, including accounting, tax, customs, import/export and record-keeping requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include managing our business, communicating with customers, improving services, preventing fraud and maintaining business records.

Consent

Where required, we may rely on your consent to process personal information, including certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Who We Share Your Information With

We may share relevant personal information with third parties where this is necessary to provide our services or comply with our legal obligations.

These may include:

• Shipping lines and vessel operators;
• Freight forwarders and NVOCCs;
• Haulage and transport companies;
• Delivery and collection partners;
• Warehousing and storage providers;
• Customs agents and brokers;
• Port and terminal operators;
• Insurance providers;
• Payment service providers;
• Accounting and professional advisers;
• IT, website hosting and software providers;
• Government, customs and regulatory authorities; and
• Other service providers involved in arranging or completing your shipment.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

7. International Transfers

Because our logistics services may involve international shipments, your personal information may sometimes need to be transferred to organisations or service providers outside the UK.

Where this happens, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.

For example, information may need to be shared with logistics, customs, shipping or delivery partners in countries through which your shipment passes or where your goods are being delivered. If your goods are being shipped to Ghana, we may share your data with customs and our delivery teams.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services;
• Maintain appropriate business records;
• Meet legal, accounting, tax and regulatory requirements;
• Resolve disputes; and
• Establish, exercise or defend legal claims.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

9. Cookies

Our website may use cookies and similar technologies to provide functionality, analyse website usage, improve our services and, where applicable, support marketing activities.

Some cookies may be strictly necessary for the operation of the website. Other non-essential cookies may require your consent.

The ICO states that visitors should be informed about cookies and that non-essential cookies generally require user agreement. (ICO)

Our website may use services such as analytics, website hosting, security or other third-party technologies that place or access cookies.

You can manage cookie preferences through our website's cookie settings where available.

10. Marketing

Where permitted by law, we may use your contact information to provide information about our services, promotions and business updates.

Where consent is required, we will obtain it before sending relevant marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Destruction;
• Misuse;
• Alteration; and
• Unauthorised disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your personal information is used;
• The right to access your personal information;
• The right to have inaccurate information corrected;
• The right to request erasure of your information in certain circumstances;
• The right to request restriction of processing in certain circumstances;
• The right to object to certain processing;
• The right to data portability in certain circumstances; and
• The right to withdraw consent where we rely on consent.

These rights are not absolute and may be subject to legal conditions and exemptions.

The ICO identifies these rights as part of the information organisations should provide to individuals under UK data protection law. (ICO)

13. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us using:

Email: info@ashwaylogistics.com
Postal address: Unit 1, Flynn Row, Fenton Industrial Estate ST4 2SE
Telephone: +44 3300437556

We may need to verify your identity before providing access to personal information or carrying out certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

14. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)
United Kingdom

You can find information about making a data protection complaint through the ICO's official website.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

16. Children's Information

Our services are intended primarily for businesses and adults. We do not knowingly collect personal information from children where it is not necessary for the provision of our services.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can investigate and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The latest version will be published on this page with the relevant “Last updated” date.

The ICO recommends regularly reviewing and updating privacy information and informing people about new uses of their personal information before those uses begin. (ICO)

18. Contact Us

If you have questions about this Privacy Policy or how Ashway Logistics & Trading Ltd processes personal information, please contact us:

Ashway Logistics & Trading Ltd
Address: Unit 1, Flynn Row, Fenton Industrial Estate ST4 2SE
Email: info@ashwaylogistic.com
Telephone: +44 3300437556

Last updated: 25 August 2026