Terms & Conditions

ASHWAY LOGISTICS & TRADING LTD

TERMS AND CONDITIONS

Effective Date: September 1, 2026
Last Updated: September 1, 2026

1. ABOUT THESE TERMS

1.1 These Terms and Conditions (“Terms”) govern the use of the website operated by Ashway Logistics & Trading Ltd (“Ashway”, “we”, “us” or “our”) and the provision of our logistics, freight forwarding, shipping, warehousing, consolidation, delivery, trading and related services.

1.2 By accessing our website, requesting a quotation, placing an order, making a booking, delivering goods to us, instructing us to arrange transportation, purchasing goods from us, or otherwise engaging our services, you (“Customer”, “you” or “your”) agree to be bound by these Terms, together with any applicable quotation, booking confirmation, service-specific terms, policies or other written agreement issued by us.

1.3 Where a separate written agreement has been entered into between Ashway and the Customer, that agreement shall take precedence over these Terms to the extent of any inconsistency.

1.4 These Terms apply to both business and consumer customers. Where the Customer is a consumer, nothing in these Terms is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.

2. ABOUT ASHWAY LOGISTICS & TRADING LTD

2.1 Ashway Logistics & Trading Ltd is a company incorporated in England and Wales.

2.2 Our company details, registered office, contact information and applicable registration details are provided on our website and/or quotation documentation.

2.3 Our services may include, without limitation:

a. freight forwarding and shipment arrangement;
b. UK domestic collection and delivery;
c. international shipping and logistics;
d. container consolidation and deconsolidation;
e. warehousing and storage;
f. last-mile and door-to-door delivery services;
g. logistics coordination and related support services;
h. trading and sale of goods;
i. sourcing and supply of goods;
j. export of reclaimed textiles and other permitted goods; and
k. other logistics, trading, and supply chain services agreed upon with the customer.

3. DEFINITIONS

For these Terms:

“Carrier” means any shipping line, airline, haulier, courier, transport operator or other transportation provider used in connection with the Services.

“Consignment” means any goods, packages, cargo, documents or other items entrusted to us or arranged for transportation by us.

“Customer” means the person, company, organisation, or other entity purchasing or requesting our goods or services.

“Goods” means any goods, products, cargo, merchandise or other items supplied, stored, handled, transported, imported or exported in connection with our Services.

“Services” means the services provided or arranged by Ashway.

“Third-Party Provider” means any Carrier, customs agent, warehouse operator, delivery partner, subcontractor or other service provider engaged in connection with the Services.

“Working Day” means a day other than a Saturday, Sunday or public holiday in England.

4. QUOTATIONS AND BOOKINGS

4.1 Quotations are based on the information provided by the Customer and are subject to the accuracy and completeness of that information.

4.2 Unless otherwise stated, a quotation is valid for the period specified in the quotation.

4.3 A quotation may be subject to the following, where applicable:

a. availability of transportation or storage capacity;
b. accurate weight and dimensions;
c. accurate description of the Goods;
d. customs requirements;
e. applicable duties, taxes and government charges;
f. carrier and port charges;
g. fuel and security surcharges;
h. exchange-rate fluctuations;
i. changes imposed by Third-Party Providers; and
j. any other charges reasonably arising from the Services.

4.4 A booking becomes binding when accepted by Ashway in writing, electronically, or through another method specified by us.

4.5 We reserve the right to correct obvious errors in quotations, prices, descriptions or other information.

4.6 Where the actual weight, dimensions, volume, nature or condition of the goods differs from the information supplied by the Customer, we may revise the charges accordingly.

5. CUSTOMER INFORMATION AND INSTRUCTIONS

5.1 The Customer must provide complete, accurate and truthful information necessary for us to perform the Services.

5.2 This may include:

a. sender and recipient details;
b. collection and delivery addresses;
c. descriptions of Goods;
d. quantities;
e. weight and dimensions;
f. declared value;
g. invoices and commercial documentation;
h. customs information;
i. licences, permits or certificates where applicable; and
j. any special handling requirements.

5.3 The Customer is responsible for checking all information submitted to Ashway before shipment or delivery.

5.4 Ashway shall not be responsible for additional costs, delays, penalties, failed deliveries or other consequences resulting from inaccurate, incomplete or misleading information supplied by the Customer.

6. FREIGHT FORWARDING AND THIRD-PARTY SERVICES

6.1 Unless expressly agreed otherwise in writing, Ashway may act as a freight forwarder or logistics intermediary and may arrange transportation through Third-Party Providers.

6.2 We may select or change a carrier or other third-party provider where reasonably necessary to provide the services.

6.3 The customer acknowledges that transportation may be subject to the carrier's own terms, conditions, tariffs and applicable international conventions.

6.4 Where applicable, the rights and liabilities of Ashway and the Customer may be affected by mandatory legislation or international conventions governing the relevant mode of transportation.

6.5 Ashway does not guarantee that a particular vessel, flight, carrier, route or transportation schedule will be used unless expressly confirmed in writing.

7. COLLECTION AND DELIVERY

7.1 The customer must ensure that goods are ready for collection at the agreed time and location.

7.2 The customer must ensure that the collection and delivery locations are reasonably accessible and safe for the relevant vehicle and personnel.

7.3 Additional charges may apply where:

a. the Customer is unavailable;
b. the Goods are not ready;
c. access is restricted;
d. loading or unloading takes longer than reasonably expected;
e. additional labour or equipment is required;
f. a delivery attempt fails; or
g. a new delivery or collection appointment is required.
h. where necessary:
- Maximum weight from upstairs: Packages must not exceed 50 kg.
- Overweight/oversized packages: Ashway reserves the right to either refuse collection or accept the package subject to an applicable surcharge.
- Assistance: The sender or recipient must make suitable arrangements for additional assistance where required to safely handle an overweight or oversized package, including any reasonable arrangements proposed by an Ashway representative.
- Access and handling: Ashway representatives are not required to carry or move overweight/oversized packages upstairs or into the recipient’s storage area.
- Packaging-related damage: Ashway shall not be liable for scratches or similar surface damage to consignments that are not supplied in the manufacturer’s original shipping packaging, or that have not been properly packaged, wrapped, cushioned, or otherwise protected for transportation.
- Refused, Unclaimed or Returned Shipments: If the recipient refuses the goods, cannot be contacted, or the sender requests a return, the sender or person responsible for the shipment shall bear all costs and make the necessary arrangements for its return, whether from Ashway’s UK or Ghana warehouse to the original collection point.
- Unclaimed Shipments: If the shipment is not collected or an alternative delivery arrangement is not made, Ashway may, without further liability, release, dispose of, or sell the goods to recover applicable costs.

7.4 “Door-to-door” services refer to transportation between the agreed collection and delivery locations and do not necessarily include customs duties, taxes, unloading, specialist handling, installation, internal movement of goods or other services unless expressly stated in the quotation.

7.5 Delivery times are estimates unless expressly stated in writing as guaranteed.

8. INTERNATIONAL SHIPPING AND FULL CONTAINER LOADS

8.1 International shipments may be subject to customs controls, border procedures, import and export restrictions and other regulatory requirements.

8.2 The Customer is responsible for providing accurate documentation and information required for international transportation.

8.3 Unless expressly agreed otherwise, the Customer is responsible for applicable:

a. customs duties;
b. import VAT;
c. export or import taxes;
d. customs clearance charges;
e. inspection charges;
f. storage charges;
g. demurrage;
h. detention;
i. port charges; and
j. other government or third-party charges.

8.4 Ashway does not guarantee customs clearance, release of goods or a particular customs outcome.

8.5 Where customs authorities inspect, detain, seize, reject or delay Goods, Ashway shall not be responsible for the resulting delay or charges except to the extent caused by Ashway’s proven breach of its obligations.

9. UK–GHANA SHIPPING AND DOOR-TO-DOOR SERVICES

9.1 Where Ashway provides shipping services between the United Kingdom and Ghana, the Customer acknowledges that the shipment may involve multiple carriers, agents, ports, customs authorities and delivery partners.

9.1a Ashway shall be liable for the goods in its custody or its agents only if full payment of shipping cost is made latest within four working days after pick up date. Shipping cost is not refundable.

9.2 The Customer must ensure that the recipient in Ghana is able and legally entitled to receive the Goods.

9.3 Delivery in Ghana may be subject to:

a. customs clearance;
b. payment of duties and taxes;
c. import restrictions;
d. inspection by Ghanaian authorities;
e. availability of local delivery services;
f. address accessibility; and
g. other circumstances outside Ashway’s reasonable control.

9.4 Unless expressly included in the quotation, customs duties, import taxes, inspection charges, storage, demurrage, detention and other destination charges remain payable by the Customer or recipient.

10. PROHIBITED AND RESTRICTED GOODS

10.1 The Customer must not tender any goods that are illegal, prohibited, restricted or unsafe for transportation without first obtaining Ashway’s written approval and providing all required documentation.

10.2 Prohibited or restricted Goods may include, without limitation:

a. illegal drugs or controlled substances;
b. firearms, ammunition and prohibited weapons;
c. explosives including batteries;
d. dangerous substances;
e. counterfeit goods;
f. stolen goods;
g. goods prohibited by applicable customs or transport regulations;
h. improperly declared commercial goods;
i. goods requiring licences or permits that have not been obtained; and
j. any other goods prohibited by applicable law or by the relevant carrier.

10.3 The Customer must disclose the true nature and contents of all goods.

10.4 Ashway may inspect, refuse, isolate, return, dispose of or notify the relevant authorities regarding goods reasonably suspected of being prohibited, dangerous, illegal or improperly declared.

10.5 The Customer shall be responsible for reasonable costs, losses, penalties, disposal charges and other expenses arising from prohibited, dangerous or improperly declared Goods, to the extent permitted by law.

11. PACKAGING, LABELLING AND CONDITION OF GOODS

11.1 The customer is responsible for ensuring that goods are adequately packaged, secured, labelled and prepared for transportation and handling.

11.2 Packaging must be appropriate for:

a. the nature of the goods;
b. the method of transportation;
c. anticipated handling;
d. stacking; and
e. the expected duration and conditions of transit.

11.3 Ashway may refuse to accept goods that are inadequately packaged, unsafe or unsuitable for transportation.

11.4 Where Ashway agrees to arrange additional packaging, wrapping, palletisation, baling or handling, additional charges may apply.

12. WEIGHT, DIMENSIONS AND VOLUME

12.1 Charges may be calculated using actual weight, volumetric weight, dimensions, cubic volume, pallet space, container space or another applicable charging method.

12.2 Where the actual characteristics of a consignment differ from those provided by the customer, Ashway may recalculate the applicable charges.

12.3 The Customer may be required to provide evidence of weight, dimensions or value where reasonably requested.

13. WAREHOUSING AND STORAGE

13.1 Where Ashway provides warehousing or storage services, the applicable storage period and charges shall be stated in the quotation or booking confirmation.

13.2 The Customer must collect or arrange transportation of goods within the agreed period.

13.3 Additional storage charges may apply where goods remain beyond the agreed storage period.

13.4 Ashway may require the Customer to remove Goods where storage capacity, safety, legal or operational considerations reasonably require it.

13.5 Where Goods remain uncollected or unpaid for an extended period, Ashway may exercise any rights available to it under applicable law and the applicable contractual arrangements, including rights relating to retention, sale or disposal where legally permitted.

13.6 Ashway shall not dispose of goods where prohibited by law.

14. CONTAINER CONSOLIDATION

14.1 Where goods are consolidated into containers with other consignments, the customer acknowledges that loading, handling and unloading may involve other customers’ goods.

14.2 The customer must comply with any instructions relating to delivery deadlines, packaging, dimensions, weight and documentation.

14.3 Failure to meet consolidation deadlines may result in additional storage, handling or rescheduling charges.

14.4 Ashway does not guarantee a particular loading position within a container unless expressly agreed.

15. CUSTOMS, EXPORT AND IMPORT DOCUMENTATION

15.1 The Customer is responsible for ensuring that all customs and commercial information supplied to Ashway is accurate.

15.2 The Customer must provide all documents reasonably required for the shipment.

15.3 Where Ashway agrees to assist with customs or export documentation, we do so based on information supplied by the customer.

15.4 The Customer remains responsible for the accuracy and legality of information provided.

15.5 The Customer shall reimburse Ashway for reasonable costs arising from inaccurate, incomplete or fraudulent customs information supplied by the Customer, subject to applicable law.

16. PRICES, VAT AND ADDITIONAL CHARGES

16.1 Prices shall be stated in the applicable quotation or order confirmation.

16.2 Unless expressly stated otherwise, prices are exclusive of VAT and other applicable taxes or government charges.

16.3 Where VAT is legally applicable, it will be charged at the applicable rate.

16.4 Additional charges may arise where the actual circumstances of a shipment differ from those originally quoted.

16.5 Such charges may include:

a. additional collection or delivery charges;
b. storage;
c. demurrage;
d. detention;
e. customs charges;
f. inspection charges;
g. re-delivery;
h. waiting time;
i. additional handling;
j. overweight or oversize charges;
k. carrier surcharges; and
l. other reasonable third-party charges.

17. PAYMENT

17.1 Payment must be made in accordance with the payment terms stated in the quotation, invoice or booking confirmation.

17.2 Unless otherwise agreed, Ashway may require payment or a deposit before commencing services.

17.3 Where payment is overdue, Ashway may suspend services until payment is received.

17.4 Suspension of Services does not remove the Customer’s obligation to pay outstanding amounts.

17.5 Ashway reserves all rights available under applicable law in respect of overdue invoices.

17.6 Where permitted by law, Ashway may recover reasonable costs associated with the collection of overdue sums.

18. TITLE AND RISK IN GOODS SOLD BY ASHWAY

18.1 Where Ashway sells Goods to a Customer, title to the Goods shall pass in accordance with the applicable sales agreement and, unless otherwise agreed, only once Ashway has received payment in full.

18.2 Risk in Goods shall pass as specified in the applicable quotation, order confirmation or sales agreement and, where applicable, in accordance with mandatory law.

18.3 Nothing in this clause limits statutory rights that cannot legally be excluded.

19. RECLAIMED, USED OR SECOND-HAND GOODS

19.1 Where Ashway sells reclaimed, used, recovered, surplus or second-hand goods, the customer acknowledges that such goods may exhibit reasonable variations in appearance, condition, colour, size, quality or composition consistent with their nature.

19.2 Product descriptions, photographs, grades and specifications shall be interpreted in accordance with the nature of the Goods and any agreed grading standard.

19.3 Where a specific condition or specification is expressly guaranteed in writing, that guarantee shall apply subject to its stated terms.

19.4 Nothing in these terms excludes statutory rights applicable to consumers or any liability that cannot lawfully be excluded.

20. CANCELLATION AND REFUNDS

20.1 Cancellation rights depend on the type and stage of the Services or Goods involved.

20.2 The Customer should refer to our separate Refund and Cancellation Policy, which forms part of these Terms where applicable.

20.3 Third-party charges that have already been incurred may not be recoverable.

20.4 Where transportation or other services have already commenced, cancellation may be subject to charges reasonably incurred or permitted under the applicable contract.

20.5 Where the Customer is a consumer, statutory cancellation and refund rights shall apply where required by law.

21. LOSS, DAMAGE AND CLAIMS

21.1 The Customer must notify Ashway as soon as reasonably practicable of any apparent loss or damage.

21.2 The Customer should provide reasonable supporting evidence, which may include:

a. photographs;
b. delivery documentation;
c. packaging evidence;
d. invoices;
e. proof of value;
f. descriptions of the damage; and
g. other relevant documents.

21.3 Claims may also be subject to the terms, conditions and time limits of the relevant carrier or applicable international convention.

21.4 Ashway will reasonably assist the customer in pursuing a claim against a carrier or other third-party provider where appropriate.

21.5 Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

22. LIABILITY

22.1 Ashway shall provide the Services with reasonable care and skill as required by applicable law.

22.2 Ashway shall not be liable for losses arising from circumstances outside its reasonable control or from inaccurate, incomplete or misleading information supplied by the customer.

22.3 Ashway shall not be liable for indirect or consequential losses where such exclusion is permitted by law.

22.4 Nothing in these Terms excludes or limits liability for:

a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. liability that cannot legally be excluded or limited; or
d. any other liability which applicable law requires to remain uncapped.

22.5 Any applicable limitation of liability shall be interpreted subject to mandatory statutory provisions, applicable international conventions and the specific terms of the relevant transportation contract.

23. INSURANCE

23.1 Unless expressly stated otherwise, the price of the Services does not constitute comprehensive cargo insurance.

23.2 Customers are responsible for considering whether insurance appropriate to the nature and value of their goods is required.

23.3 Where Ashway offers or arranges cargo insurance, the applicable policy terms, exclusions and limits shall apply.

23.4 Customers should declare the correct value of goods for any insurance arrangement.

24. THIRD-PARTY PROVIDERS AND SUBCONTRACTORS

24.1 Ashway may use Third-Party Providers where reasonably necessary to provide the Services.

24.2 Such providers may include carriers, hauliers, customs agents, warehouse operators, port operators and overseas delivery partners.

24.3 Where applicable, the Customer agrees that the terms and conditions of the relevant Third-Party Provider may apply to the relevant part of the Services.

25. FORCE MAJEURE

25.1 Ashway shall not be responsible for failure or delay caused by circumstances beyond its reasonable control.

25.2 Such circumstances may include:

a. severe weather;
b. natural disasters;
c. fire;
d. flood;
e. war or civil unrest;
f. terrorism;
g. government action;
h. customs restrictions;
i. port closures;
j. strikes or industrial action;
k. epidemics or pandemics;
l. major transport disruption;
m. infrastructure failure;
n. cyber incidents affecting relevant infrastructure; or
o. failure or disruption of third-party providers beyond Ashway’s reasonable control.

25.3 Where such circumstances occur, Ashway shall take reasonable steps to mitigate their effects where practicable.

26. CUSTOMER WARRANTIES

The customer warrants that:

26.1 it has authority to enter into the relevant contract;
26.2 it has the legal right to transport, sell, export or otherwise deal with the Goods;
26.3 the goods are accurately described;
26.4 all information supplied to Ashway is accurate;
26.5 all required licences and permits have been obtained;
26.6 the goods comply with applicable laws and regulations; and
26.7 the goods are not prohibited or unlawfully obtained.

27. INDEMNITY

27.1 To the extent permitted by law, the customer shall indemnify Ashway against reasonable losses, costs, claims, penalties and expenses arising from:

a. inaccurate or misleading information supplied by the Customer;
b. prohibited or improperly declared Goods;
c. breach of applicable customs requirements;
d. breach of these Terms;
e. unlawful Goods or activities;
f. inadequate packaging where the Customer was responsible for packaging; or
g. claims arising from the Customer’s acts or omissions.

27.2 This clause shall not require the customer to indemnify Ashway for losses caused by Ashway’s own negligence or unlawful conduct to the extent prohibited by law.

28. DATA PROTECTION AND PRIVACY

28.1 Ashway may collect and process personal information necessary to provide the Services, manage customer relationships, process payments, arrange transportation, communicate with customers and comply with legal obligations.

28.2 Further information is provided in our separate Privacy Policy.

28.3 Customers must ensure that any personal information supplied to Ashway has been obtained and provided lawfully.

29. WEBSITE USE

29.1 The website is provided for general information and access to Ashway’s services.

29.2 We endeavour to ensure that website information is accurate and up to date, but we do not guarantee that all content will always be complete, current or error-free.

29.3 Customers must not:

a. use the website for unlawful purposes;
b. attempt unauthorised access;
c. introduce malicious software;
d. interfere with website functionality;
e. copy or reproduce protected content without permission; or
f. use the website to commit fraud or other unlawful activity.

30. INTELLECTUAL PROPERTY

30.1 Unless otherwise stated, Ashway owns or has the right to use the intellectual property contained on its website and in its business materials.

30.2 This includes, where applicable, logos, branding, text, graphics, documents and website content.

30.3 No intellectual property rights are transferred to the Customer except as expressly stated.

31. COMPLAINTS

31.1 Customers should initially contact Ashway using the contact details published on our website.

31.2 We will review complaints reasonably and seek to resolve legitimate issues promptly.

31.3 Customers should provide sufficient information to enable us to investigate the complaint.

32. TERMINATION OR SUSPENSION

32.1 Ashway may suspend or terminate services where:

a. payment is overdue;
b. the Customer materially breaches these Terms;
c. the Goods are prohibited or unsafe;
d. the Customer provides materially inaccurate information;
e. continuing the services would breach applicable law; or
f. circumstances arise that make continued performance commercially or operationally impracticable.

32.2 Termination shall not affect rights or obligations that accrued before termination.

33. ASSIGNMENT

33.1 The Customer may not transfer or assign its rights or obligations under these Terms without Ashway’s prior written consent, except where permitted by law.

33.2 Ashway may assign or transfer its rights and obligations where reasonably necessary in connection with a business transfer, restructuring or similar transaction, subject to applicable law.

34. SEVERABILITY

34.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary.

34.2 The remaining provisions shall continue to apply.

35. ENTIRE AGREEMENT

35.1 These Terms, together with any applicable quotation, booking confirmation, service-specific terms and written agreement, constitute the agreement between Ashway and the Customer in relation to the relevant Services or Goods.

35.2 No amendment shall be binding unless agreed in writing or otherwise permitted under these Terms.

36. CHANGES TO THESE TERMS

36.1 Ashway may update these Terms from time to time.

36.2 The version applicable to a particular booking or transaction shall generally be the version in force when the relevant contract was entered into, unless a subsequent change is required by law or agreed with the Customer.

36.3 The latest version shall be published on our website.

37. GOVERNING LAW AND JURISDICTION

37.1 These Terms and any contract between Ashway and the Customer shall be governed by the laws of England and Wales, except where mandatory applicable law provides otherwise.

37.2 Subject to any mandatory rights available to consumers, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms or the Services.

OTHER KEY CONDITIONS

Customers should keep their receipts and invoices as these may be required by Ashway in dealing with claims and complaints.
Ashway shall be liable in respect of any shipment transported by sea if negligence and fault is identified to be on the part of Ashway. Compensation will be subject to the provision of evidence of purchase by the sender, which must be within six months of shipment. No refund can be made where there is no evidence of purchase or receipt. Any compensation offered in the absence of proof of purchase will be done at the discretion of Ashway.
Ashway shall not be liable for damages caused to a consignment owing to mixing of liquids including bleach, detergents, soap, oils, fresh milk and others with food items. Ashway shall also not be liable for damage to perishable goods.
Storage Charges: A daily storage fee of £5–£20 may apply to shipments that remain unclaimed or are refused 7 days after arrival or following one unsuccessful delivery attempt. Any alternative arrangement for collection or delivery through Ashway’s Ghana branch must be agreed with Ashway and the customer or the recipient.
Packaging & Fragile Goods: Customers are responsible for properly securing and protecting their shipments. Ashway may repackage inadequately packed items at an additional charge. Fragile goods and appliances are carried at the customer’s risk, and Ashway is not liable for damage caused by inadequate packaging or unsuitable items packed with TVs or appliances.